Almost every complaint people bring us about a previous repair comes
down to one of three things: they did not know what it would cost, they did not know when
it would be ready, or nobody told them what was actually wrong. So those are the three we
are deliberate about.
You get a price before we start
Diagnostics are free, and the quote is written. If we open something up and find the
problem is different or bigger than expected, we stop and call you. No invoice from us has
ever included work that was not approved first.
You get a realistic date, not an optimistic one
Most repairs are same-day. Where a part has to be ordered we say 24 to 48 hours from the
part arriving, and we tell you when we expect it. If it slips, you hear it from us rather
than finding out by calling.
You get told what was actually wrong
In plain language, without the jargon, including what caused it and what would stop it
happening again. If the honest answer is that the machine is not worth repairing, or that
you can fix it yourself in ten minutes, that is what you will hear — even though we make
nothing from saying it.
Where we will talk you out of spending money: a computer that only needs
an SSD rather than replacing; a mesh Wi-Fi system when one repositioned router would do; a
managed IT plan for a business genuinely simple enough not to need one. We would rather
have the smaller honest job and keep you for a decade.
How to judge us, without taking our word for it
Plenty of shops lead with certification logos. We would rather give you things you can
actually check before you hand over a machine:
- Our prices are published. All 39 of them, on the pricing page. You can
compare before you call, and we hold ourselves to them.
- Diagnostics cost nothing. Bring something in, get a straight answer,
walk away if you want to. That is the cheapest possible way to test whether we are
worth using.
- Ask for a reference for work like yours. Any shop confident in its
work can produce one.
- Start with something small. A single repair tells you more about a shop than any amount of copy on its website.
We would rather earn the second job than win the first one with a badge.