Waterloo Region

Computer repair & IT support in Waterloo

Waterloo is ten minutes from our bench, so turnaround here is effectively the same as Kitchener — and there is no travel fee for on-site business visits.

Free diagnostics 90-day warranty No travel fee

Book a free diagnostic (226) 998-2737

Services

What we do in Waterloo

Every service below is available here, at the same published prices as everywhere else we work.

Computer Repair

Diagnostics, screen replacements, virus removal and data recovery for every major laptop and desktop brand.

From $60 Learn more

Custom PC Builds

Gaming rigs, workstations and budget builds — parts sourced at cost, assembled, tested and tuned to your exact specification.

From $100 labour Learn more

Website Design

WordPress, Shopify and custom-built sites — mobile-first, fast, and structured to actually rank and convert.

From $499 Learn more

Managed Hosting

Daily tested backups, free SSL, malware cleanup included and no renewal price hike — with a human to call.

From $20/mo Learn more

IT Support

Monthly managed IT for small business — helpdesk, monitoring, patching, Microsoft 365 and security, at a predictable price.

From $99/mo Learn more

Networking & Wi-Fi

Home and office networks, mesh Wi-Fi, VPN, firewall configuration and structured cabling — dead zones eliminated.

From $80 Learn more

Local knowledge

The work we actually do in Waterloo

With two universities in the city, a large share of Waterloo work is student laptops — cracked screens, failed SSDs, liquid damage and the pre-deadline emergency data recovery. We prioritise those, because a laptop that comes back in three weeks is useless in a term. On the business side we handle Microsoft 365, Wi-Fi surveys and network setup for the offices around Uptown.

Areas we cover

We work right across Waterloo, across Uptown, the university district, and out to Laurelwood and Conestoga. If you are not sure whether you are in range, call us — the answer is almost always yes, and if there is a travel fee we tell you before booking rather than adding it to the invoice.

Uptown Waterloo Beechwood Lakeshore Columbia Forest Eastbridge Laurelwood Westvale Conestoga

How it works

Get in touch and describe the problem in whatever words you have — working out what it actually is, is our job. We diagnose it free, send you a written quote with a realistic date, and only start once you have approved it. If the scope changes partway we contact you first, every time.

Every repair carries a 90-day labour warranty. If the same fault returns within 90 days because of our workmanship, we fix it free.

FAQ

Questions from Waterloo customers

Same day for most repairs. Waterloo is about ten minutes from our bench, so turnaround here is effectively identical to Kitchener, and there is no travel fee for on-site business visits.

Yes, and we prioritise them. A laptop returned in three weeks is useless in a term, so time-critical student repairs — cracked screens, failed SSDs, liquid damage, emergency data recovery — go to the front of the queue wherever parts allow it.

Usually. If the storage itself is intact we can recover the data even when the machine is dead, and diagnostics are free either way. Bring it in powered off and stop using it — continued use is the most common reason a recoverable drive becomes an unrecoverable one.

Yes — Microsoft 365 administration, Wi-Fi surveys, network setup and managed IT plans, all on-site with no travel fee.

Yes. Parts are sourced at cost with no markup, and you approve the full parts list and the price before we order anything.

Coverage